Refund policy
At HEFT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Have all original tags attached
- Be returned in the original packaging
- Include proof of purchase or order number
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse or improper care
- Items returned without original tags
- Customized or personalized products
- Clearance, sale, or promotional items (unless defective)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Clear photos of the product
- Photos of the packaging
We will review your request and arrange a replacement or refund if approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service for returns.
Order Cancellation
Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation may not be possible.
Contact Us
For return, refund, or exchange requests, contact us at:
HEFT Customer Support
Email: akashbinny15@gmail.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM